Privacy Policy

Introduction

This Privacy Policy explains how quaint-spring.com collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you submit a consultation request or contact us, we collect:

• Full name
• Email address
• Service selection
• Project details (when voluntarily provided)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

How We Use Your Information

We use collected information for the following purposes:

• Responding to consultation requests and inquiries
• Providing information about our services
• Improving our website functionality and user experience
• Sending service-related communications
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily submit information through our forms
• Legitimate interests: To respond to inquiries and improve our services
• Legal obligation: When required by law

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation requests are typically retained for 3 years from the date of submission.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website (hosting, analytics)
• When required by law or legal process
• To protect our rights, property, or safety

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 47 Kingsway Studios, Holborn, London WC2B 6TE, United Kingdom